TY - CPAPER AU - Fairhall Nicola BT - International Association of Gerontology and Geriatrics (IAGG) European Social Research Conference CY - Swansea, Wales LA - eng PP - Swansea, Wales PY - 2010 T2 - International Association of Gerontology and Geriatrics (IAGG) European Social Research Conference TI - The potential of legislative change to improve older people’s access to health care complaints processes ER -